As wild as it sounds: this is one of the single most important things you can do in hospitality.
David Perell
David Perell16.7. klo 03.13
Went to a coffee shop. Barista introduced himself. Nice guy. Smiles easily. Went back. He said hello. Called me by my name. Now I’ve gone seven days in a row because the barista feels like a neighborhood friend, and that’s how low the bar for service is these days.
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