after my last post, seems like ppl have no idea how to scale customer support after founder DMs your user base is most likely a pyramid, and as you scale up you need to serve high value users v differently to average joes low-ltv: serve with public docs, community forums, and autoresponder bots. the goal is self-service at scale mid-ltv: offer ticketed support with clear expectations whether it's discord or elsewhere (e.g. 24-hour response). the goal is reliable resolution high-ltv: give them a dedicated tg/email, direct connection to team if possible. the goal is to retain and upsell users netting you 4-5 figure MRR shouldn't have to trawl through your discord, their problems are your problems