12 Lessons from my conversation with former chairman and CEO of Pepsi Indra Nooyi: 1. Leave the Crown in the Garage: The day Indra became president of PepsiCo, she rushed home to share the news. Her mother cut her off: "The news can wait. Go get milk." Indra returned furious. Her mother's response was surgical: "You may be president of PepsiCo, but when you come home, you're a wife, a mother, and a daughter. Nobody can take your place. Leave that crown in the garage." Someone else can fill your role at the company. Nobody else can be you at home. Leave your title at the door. 2. Zoom In Before You Zoom Out: As a consultant, Indra visited factories, walked manufacturing lines, and talked to R&D teams. "My philosophy was zoom in before you zoom out," she says. Some call it micromanaging. She calls it micro-understanding. "If you don't understand the business down to where the rubber meets the road, you can make decisions at the top which are not implementable." You can't fix what you don't understand. Most leaders stay at 30,000 feet. The best descend to ground level first. 3. The Right Side of the Decimal: When you're the CEO, you think in millions. But money is made in pennies. Steve Reinemund taught her about "the right side of the decimal"—the tiny costs that compound. Can you remove a penny from each delivery route? Half a cent from packaging? "I'm selling a 25-cent bag of Doritos," her team would say. "Don't talk about millions." The micro-pennies add up. If you want to be great, you need to master both sides of the decimal. 4. Know the Politics, Don't Play Them: "Where there are people, there's politics," Indra observed. "Understand the politics, but don't play in the politics." Know who doesn't like whom. Understand how meetings really work. Then focus on the job. Once you meddle in politics and gossip, you become a negative force. Most people get sucked into the game. The best observe it and opt out. 5. There Is No Such Thing as Balance: When I asked her about work-life balance, she laughed. "What balance? It doesn't exist. It's juggling all those roles. It's not even harmony, as sometimes it's not very harmonious." You juggle and hope the most important balls don't crash and burn each day. They're all full-time roles. "You don't get to be CEO by being the perfect mom, the perfect wife, the perfect everything. You do the best you can." Most people seek balance. The honest ones admit it's juggling. 6. Signal Without Static: Indra learned to be surgical with feedback. Tell them what they did well. Tell them what they didn't. Tell them exactly what to improve. Be clear. Be direct. Be kind. No leaving people guessing. When someone rolled their eyes or cut someone off in a meeting, she'd call it out immediately but gently: "Can you let her finish?" Most managers bury the message in comfort. The best deliver it clean. 7. Passion Looks Like Crazy: Steve Jobs taught her to show passion. When he hated a campaign, he'd throw things and demand a new one by morning. "I don't utter four-letter words and throw things around," Indra says. But she learned to say "I hate it" when she hated something. "If you care about something, show your passion." Most people hide their intensity to seem professional. The best let it show when it counts. 8. You Can Always Find the Data: While working on a competitor's plant expansion, Indra needed specific details. The site was hidden in woods. Traditional sources had nothing. So she filed a Freedom of Information Act request for satellite photos at different altitudes. Got them in days. Could see the bays, estimate the products. "Don't tell me you can't get the data," she says. "Find a way." The data exists somewhere—directly, indirectly, tangentially. Most people stop at the first obstacle. The persistent find another angle. 9. High Agency Means No Blame: The best people at PepsiCo raised their hands for difficult assignments. If something went wrong, they didn't look for someone to blame. They'd say, "I could have led differently" or "I could have staffed my team differently." These people constantly looked for ways to improve the company, not chase the next promotion. They put company before career. Most people dodge hard assignments. High-agency people volunteer for them. 10. Complaining Is Not a Strategy: Indra grew up in post-colonial India, where everyone was pushing their kids. "Satan has work for idle hands," her family would say. When she wanted to complain, there was nowhere to go. Every aunt and uncle pushed their kids the same way. "If I complained to an aunt or an uncle, they'd say, 'Oh, I'm doing the same with my kids.'" The entire community operated on one frequency: work harder. All the energy you spend complaining comes at the expense of working with reality as it is. 11. Take the Blame, Give the Credit: "Blame flows upwards. Credit should flow downward." When something goes wrong, Indra takes responsibility. When something goes right, the team gets recognition. After driving a major product launch as "program manager," she made sure the team got all the credit. "You couldn't have done it yourself," she says. Most leaders do the opposite. The best flip the script. 12. When the Environment Changes, Change Your Mind: Indra led the spin-out of bottlers in the '90s, then led the charge to bring them back. "People say, 'Oh, you flip-flop.' No, the environment changed." When markets grew, independent bottlers thrived. When growth slowed, they fought over a shrinking pie. Strategy isn't dogma. It's a response to reality. "You cannot be dogmatic about your strategic direction." Most leaders stick to decisions to seem consistent. The best adapt when the facts change. Indra Nooyi: Lessons from the Top of PepsiCo and the Cost of Getting There [The Knowledge Project Podcast Episode 234]

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